Summary

  • OneKey ended its reseller relationship with CryptoBilis over hardware wallet security risks tied to crypto reseller tampering.
  • Free device replacements are available for all purchases made through the retailer from March 1 to October 12, 2026.
  • No OneKey users have reported lost funds, unlike the separate Ledger incidents that reached $86 million in claimed losses.

OneKey cut ties with Malaysian reseller CryptoBilis on October 12, 2026. The company launched a free replacement program at the same time. Devices bought from that retailer between March 1 and October 12, 2026 now qualify for swaps.

The move targets tampering risks in the hardware wallet supply chain.

OneKey pointed to 2026 reports on altered devices sold through unauthorized channels. It stressed that customers remain safe. The firm is tightening its distribution controls at the same time.

Context

Ledger dealt with similar claims earlier in 2026. Buyers from Southeast Asian resellers reported drains that totaled $86 million. Those reports pushed Ledger to pause sales through certain partners.

Trezor and OneKey reviewed their own reseller networks late in the year. The pattern shows ongoing supply chain risks for hardware wallets. OneKey's action fits the broader tightening across vendors.

Details

OneKey confirmed that any model from CryptoBilis in that window qualifies for a free replacement. Users can apply whether the device is activated or not. They must apply by December 31, 2026.

No tampering cases have been verified on OneKey devices sold through CryptoBilis. This differs from the Ledger claims, where fund losses were documented. OneKey added that no customer funds have been lost on its hardware to date.

"Free replacements for anyone who bought a OneKey from CryptoBilis between March 1, 2026 and today. Any model, activated or not."

, OneKey HQ (X)

The company also ended its formal ties with CryptoBilis as a reseller. Rivals took similar steps to limit exposure through unvetted outlets.

Buyers should check official reseller lists before they purchase hardware wallets. OneKey's program covers all affected units without proof of compromise.

Outlook

OneKey will keep monitoring its distribution network. It will update users on any further reseller changes.